Accessibility Standards Policy
This policy outlines the ways in which the Company will conduct business with people with disabilities. The Company will ensure that this policy and any related practices or procedures are consistent with the following core principles:
Dignity: People with disabilities should be treated as valued customers who deserve full and effective service.
Independence: Goods and services must be provided without the control or influence of others, and the freedom of people with disabilities to make their own decisions must be respected.
Integration: People with disabilities must be able to benefit from services or products in the same place and the same or similar manner as other customers, whenever possible.
Equality of Opportunity: People with disabilities must be given an opportunity equal to that given to others to obtain, use and benefit from goods and services.
Delphax Technologies Canada Ltd. (the “Company”) is committed to providing a barrier-free environment for its customers and third parties and to providing our goods and services in a manner that respects the dignity and independence of people with disabilities. The objective of this policy is to ensure that the Company is compliant with the customer service requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”).
This policy applies to all persons who interact with the public, other organizations or third parties on behalf of the Company. This includes employees, volunteers, agents, contractors and third parties (hereafter referred to as “personnel”).
All Delphax personnel are responsible for the provision of services in a way that takes into account disability that requires accommodation or assistance. Management personnel are responsible for ensuring that personnel under their span of control are appropriately trained in full and effective service, and are also responsible for the provision of that service.
This Policy follows the definition of “disability” as set out in the Ontario Human Rights code and the Accessibility for Ontarians with Disabilities Act (2005) “disability” means:
a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
b) a condition of mental impairment or a developmental disability,
c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language
d) a mental disorder, or
e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
The definition includes disabilities of different severity, visible as well as non-visible disabilities, and disabilities the effects of which may come and go.
Providing Goods and Services to Persons with Disabilities
The Company is committed to excellence in serving all of its customers and third parties, including those with disabilities, and will do so in the following ways:
We will communicate with people with disabilities in ways that take into account their disability. Personnel will be trained in they can best interact and communicate with people with various types of disabilities.
Personnel will be trained and familiar with various assistive devices that may be used by our clients’ customers and our customers with disabilities while accessing our goods and services.
Use of Service Animals or Support Persons
People with disabilities who are accompanied by a service animal are welcome on the parts of our premises that are open to the public and other third parties, unless the service animal is otherwise excluded by law. If a service animal is excluded, we will explain to the customer why exclusion is necessary, and explore alternative measures of accommodation. If it is not readily apparent that the animal is a service animal, we may ask the person with a disability for a letter from a physician or nurse confirming that the person requires the animal for reasons relating to his or her disability.
People with disabilities that require a support person are allowed to enter our premises, and at no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
We will ensure that personnel are trained to be able to appropriately interact with people with disabilities that are accompanied by service animals or support persons.
Notice of Temporary Disruption
We will notify our customers and third parties if there is a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will be posted at the entrance of the applicable premises. The notice will include the following information:
• the facility or service that is unavailable;
• the reason for the disruption;
• the anticipated duration of the disruption; and
• alternative facilities or services, if available.
Training and Record Keeping
We will ensure that all personnel, and all those who are involved in the development of the Company’s policies, practices and procedures, are trained.
The training will be provided as soon as possible after hiring or engagement, on commencement of new or additional duties that require training, and on an ongoing basis when changes are made to the applicable policy, practices or procedures. Training will include the following:
• a review of the purpose of the AODA and the requirements of the Customer Standard;
• a review of this policy;
• how to interact and communicate with persons with various types of disabilities;
• how to interact with persons with a disability who use an assistive device or require the assistance of a service animal or support person;
• how to use assistive devices provided by the Company; and
• how to assist a person with a disability that is experiencing difficulty accessing the Company’s premises, goods or services.
The Company will ensure that accurate and up-to-date training records are kept. These records shall include the dates of the training, and the number of individuals to whom the training was provided.
We welcome feedback regarding this policy and its implementation. Feedback regarding the way the Company provides goods and services to people with disabilities can be made:
• In person at 5030 Timberlea Blvd, Mississauga, ON L4W 2S5
• By telephone at 905-238-2961
• In writing to Human Resources, Delphax Technologies Canada Ltd., 5030 Timberlea Blvd, Mississauga, ON L4W 2S5
• Electronically to firstname.lastname@example.org
All feedback will be directed to Corporate Director, Human Resources, and those providing feedback can expect to receive a response within 5 business days.
We are committed to developing customer service policies that respect and promotes the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of the Company that does not respect and promote the dignity of people with disabilities will be modified or terminated.
This policy exists to achieve service excellence to our clients’ customers and our customers with disabilities. Any questions regarding this policy, or its associated practices or procedures, should be directed to the Human Resources department at email@example.com or 905-238-2961.